Privacy Policy

This privacy policy sets out the way that iCollect Limited (NZBN: 9429047702103) (we, us, or our) complies with the requirements of all applicable privacy laws, codes and regulations (Privacy Laws), and governs how we collect, use and protect any personal information you provide to us, whether online, via phone, text, email, or in other correspondence. 

By purchasing or engaging our products or services (Services), using our website (Website) and platform (Platform), or otherwise providing us with personal information, you are giving consent to us for the use of your personal information in the manner set out in this Privacy Policy.

This policy is designed to comply with the privacy requirements of New Zealand and Australia. For jurisdictions outside of New Zealand and Australia, including the European Union, the United States, and others, we will make reasonable efforts to comply with relevant legal requirements, although no warranties are given regarding compliance with laws outside of New Zealand and Australia.

‍

Collection of Personal Information

“Personal information” is any information about an identifiable individual. It does not include data that cannot identify an individual. Personal information we collect through your use of our Services or otherwise, may include

• Contact data: name and contact information (such as email address and physical address)
• Profile data: username and password, and any other information you add to your account profile
• User-generated content: debtor information (including name and contact details), invoices, legal proceeding documentation, amount of debt, and other content or information that users  input, generate or transmit using the Platform
• Usage data: information about your use of the Website, Platform or Services (including your IP address; browser type; device identification number, version and language; operating system; pages viewed while browsing the Website or Services; page access times; “cookies”; and referring website address);

‍

Our Platform, Website and Services are intended for use by persons aged 18 years and over. We do not knowingly collect or process personal information from anyone under 18 years of age. If you are under 18, you must not use our Platform, Website or Services or provide any personal information to us. 

We use third party services for payment processing and do not collect or store your payment card details. Our third-party payment processors' use of your personal information (such as credit card details) is governed by their respective privacy policies. While we select reputable payment processors, we are not responsible for their privacy practices or any breach of your data that occurs within their systems. 

‍

How we collect your personal information

We collect your personal information directly from you, such as when you set up an account, subscribe to our newsletter, contact us via email or phone, use or access our Website, Platform or Services or interact with our social media. We may also collect personal information from publicly available information, and other people you have authorised us to collect it from.

We may also collect information while you use our Services using technology like cookies, in accordance with the section below. 

Please only give us up-to-date and correct information. Please don’t give us personal information about someone else unless they have consented to you sharing their personal information with us and have agreed to this Privacy Policy.

Providing some information is optional. However, if you choose not to enter name, contact details, debtor information, invoices, bank account details, we may be unable to provide services to you.

‍

Cookies and tracking technologies

When you visit our Website, we may automatically collect certain information about your device and usage patterns. This may include your IP address, browser type, operating system, pages visited, time spent on pages, and other related data. This information helps us understand how our Website is used and improve our services.

We use cookies, pixels, and web beacons to collect information about your browsing activities. Cookies are small data files stored on your device that allow us to remember your preferences and improve your user experience. You can control the use of cookies through your browser settings.

‍

How we use your personal information

We may use your personal information to:

• enable your access to the Website and Platform
• track usage and measure traffic statistics of the Website
• supply to you the Services that you purchase or request as a customer
• receive and/or access information from third party providers for the provision of our Services to you
• contact you regarding your use of the Services offered by us
• improve our Website, Platform or Services
• contact you in relation to comments, complaints, enquiries or dispute resolution
• collect payments from you
• assist our customers in debt management and recovery
• for audit and record keeping purposes and to comply with our legal and regulatory obligations
• enforce our legal rights
• communicate with third party providers or associate parties with respect to the provision of the Services
• send you marketing communications
• by aggregating and de-identifying your personal data such that it can no longer identify you, to analyse, improve and promote our business and Services
• for any other purposes authorised in writing by you or by law.

We will only use or process your personal information for the purposes we collect it and only where there is a lawful basis for such processing under applicable law. For users based in the EEA or UK, we comply with GDPR requirements. For special category data (such as injury status), we process such data based on your explicit consent, which you provide when creating your account and entering this information. This information is only used to generate training programs with your explicit consent. 

‍

Disclosure of your personal information

We may disclose your personal information to others for the purposes specified above. This may include:

• any person or business that helps us or works with us to provide our Platform, Website or Services or operate or support our business, for example, debt collection agencies, service providers, technology providers, cloud-providers such as Amazon Web Services, data storage and back-up providers, payment providers
• any other person or organisation where required or permitted by applicable law, or with your prior express consent, provided we will notify you of such disclosures where legally permitted to do so
• in connection with, or during negotiations of, any merger, acquisition, financing, sale of assets, or other similar transaction involving all or a portion of our business, provided that the recipient enters into a written agreement to protect your personal data in accordance with this Privacy Policy and applicable data protection laws, and

‍

We do not sell your personal information.

‍

International Data Transfers

Your personal information may be transferred to and processed in countries outside of the country you are in when you provide your information and such countries may not provide the same level of protection as your home country. Specifically, your data is stored on Amazon Web Services servers, which may involve transfers to and processing in Australia or the United States of America. Your data may also be processed by staff or service providers located in New Zealand, and potentially other countries as we expand our business relationships. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy and applicable data protection laws, and no transfer of your personal information will take place to an organisation or a country unless there are adequate safeguards are in place.

By using our Platform, you acknowledge and agree to the transfer of your personal data to the overseas recipients described in this Privacy Policy.  

‍

Third party sites

The Website may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our Website, to read the privacy statements of each and every website that collects personal identifiable information.

‍

How we keep your personal information safe and secure

We will take commercially reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure. However, we are not liable for any unauthorised access to this information.

We will take commercially reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for the purposes of providing our Services to you, developing new products and services, and where we are not required to retain that information by law.

‍

Your rights regarding personal data

Depending on the law applicable to your location, you may have rights regarding your personal information to:

• request erasure, restriction of processing, object to processing, and data portability
• request access to and correction of your personal data
• object to processing, and
• withdraw consent

You can exercise these rights by contacting us at info@icollect.co.nz. We will respond to your request within the timeframes required by applicable law after verifying your identity.

Direct marketing

Subject to applicable law, we may contact you by telephone, regular mail, or electronically (email, SMS or via other electronic means) with promotional material and offers of products or services from us. We may share your personal information with our business partners for their direct marketing purposes provided you give explicit consent. You can unsubscribe from receiving marketing messages at any time by: (a) using the opt-out function provided in the message; (b) emailing us at info@icollect.co.nz.

‍

How to make a privacy complaint

If you think we have not followed our privacy obligations, you can make a complaint by contacting us at info@icollect.co.nz. We will acknowledge your complaint within the timeframe required by applicable law. You also have the right to lodge a complaint with the relevant supervisory authority:

• New Zealand residents: Office of the Privacy Commissioner (enquiries@privacy.org.nz or www.privacy.org.nz)

• EEA residents: Your local Data Protection Authority (contact details available at https://edpb.europa.eu/about-edpb/board/members_en)

• UK residents: Information Commissioner's Office (https://ico.org.uk or casework@ico.org.uk)

• Australian residents: Office of the Australian Information Commissioner (enquiries@oaic.gov.au or www.oaic.gov.au)

‍

Changes to this Privacy Policy 

We may modify or amend this Privacy Policy at any time, for any reason, and without any notice, by posting a revised version on our Website. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Website. Your use of the Platform, Website or Services following these changes means that you accept the revised Privacy Policy. Where required by applicable law, we will obtain your consent to material changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at info@icollect.co.nz.

Last updated: 14 December 2025

‍